Purchase terms
The terms below govern any purchase made through this website. By ordering, you accept them.
Last updated: August 7, 2026
1. Who we are
Ozu is a service operated by BYTETRAVEL S.A., tax ID A42788984, at Avenida Via Augusta 15-25, local 30, Barcelona, Spain. Write to us at info@ozu.com.
2. What Ozu offers
We sell travel eSIM data plans and airport lounge bookings, and we connect you to third-party providers for travel insurance and visa processing. eSIM connectivity is provisioned through Roamic/Bytetravel. Insurance and visa services are supplied and governed by their respective providers.
3. Orders and pricing
Prices are shown in euros and include applicable taxes unless stated otherwise. The price payable is calculated on our servers at checkout from our live catalogue. If a listed price is clearly erroneous we may cancel and refund the affected order.
4. Payment
Payments are processed by Stripe. We do not receive or store your full card number. Placing an order authorises us (via Stripe) to charge the total shown.
5. eSIM terms
eSIMs require a compatible, unlocked device and are delivered digitally by email. Coverage, speeds and validity are those described on the product page. Once an eSIM has connected to a network the data service is deemed used.
6. Lounge bookings
Lounge visits are booked for a specific date and number of travelers and are subject to each lounge’s access rules, capacity and conditions. Bring your confirmation and a boarding pass.
7. Insurance and visas
These are provided by third parties under their own terms, Ozu acts only as an introducer and is not the insurer or a government authority. Entry requirements depend on your nationality and are your responsibility to verify.
8. Right of withdrawal
Where EU consumer law grants a 14-day withdrawal right, it does not apply to digital content whose supply has begun with your consent (for example an eSIM you have activated) or to services fully performed. Unused items may still be cancelled as described at checkout.
9. Cancellations and refunds
Refunds are handled case by case per the conditions shown at purchase and section 8. Contact info@ozu.com to request one.
10. Acceptable use
You agree not to misuse the service, resell products without authorisation, or use them unlawfully. We may suspend access for breach.
11. Liability
To the extent permitted by law, Ozu is not liable for indirect or consequential loss, or for the acts of third-party providers. Nothing limits liability that cannot be limited by law.
12. Changes
We may update these terms. The version in force is the one published here at the time of your order.
13. Governing law and jurisdiction
The relationship between BYTETRAVEL S.A. and users is governed by Spanish law and jurisdiction, and the parties submit to the Courts of Barcelona for any dispute about these terms. None of this affects the mandatory consumer protections granted to you by the law of your country of residence.
14. Contact
Questions about these terms: info@ozu.com.
Ozu+ (subscription)
Ozu+ is a recurring paid subscription (€29.99/month or €299.99/year, or the equivalent listed rate in USD, GBP or CHF according to the currency chosen at signup, taxes included) that renews automatically at the end of each period. Each month it includes one VIP lounge visit at selected lounges (or a credit of €35, $40 / £30 / CHF 30, towards another lounge), one 10 GB eSIM for the destination you pick, and member prices (−15%) across the rest of the suite. Unused benefits do not roll over and are not refunded. You can cancel at any time from your account at my.ozu.com or by writing to support: the subscription stops at the end of the paid period. EU consumers have a 14-day right of withdrawal from signup, if benefits were used during that period, their value is deducted. Payments are processed by Stripe.
Operator: Bytetravel · Spain · info@ozu.com
Registered office: Av. de la Via Augusta, 15-25, Local 30, 08174 Sant Cugat del Vallès, Barcelona
Tax ID (CIF): A42788984