Help center

After payment you get a QR code and setup steps by email. On most phones: Settings → Mobile data → Add eSIM, scan the QR, and turn on data roaming for the travel eSIM (it uses local networks, so there’s no roaming charge). Install before you fly and it activates when you land.

You need an eSIM-capable, carrier-unlocked phone: most models from the last few years qualify. Our eSIM pages include a quick compatibility checker. If in doubt, dial *#06# and look for an EID number.

Most plans start when the eSIM connects to a network at your destination, not at purchase: so you can set it up in advance.

Yes, tethering/hotspot is supported on our travel eSIMs.

Everything arrives by email within seconds of payment: your eSIM QR, lounge booking confirmation, or next steps. Check spam if it’s not there in a few minutes.

Search for “Ozu” in your inbox and spam. Still nothing? Email us with the address you used and we’ll resend it.

Securely by card and the usual wallets, handled by Stripe. We never see or store your full card details.

Unused eSIMs and cancellable lounge bookings can be refunded per the terms shown at checkout. An eSIM that has already connected to a network is a used digital service and generally isn’t refundable. Email us and we’ll help.

Pick an airport and lounge, choose your date and the number of travelers, and pay per visit. You’ll get a confirmation to show on arrival.

Travel insurance and visa processing are handled by specialist partners, you’ll complete those on their secure pages. Entry rules depend on your nationality, so always check before booking.

In the app at my.ozu.com: your eSIMs, lounge bookings and orders live there.